Terms & Policies
Terms and Conditions
These terms and conditions (the contract) set out your commitment to Consall Valley Lodge and its obligations to you when you book an event/stay through Consall Valley Leisure. Consall Valley Leisure negotiate, facilitate and conclude contracts on behalf of the venue as its Agent.
Payments
A 25% non-refundable deposit payable to ‘Consall Valley Leisure Ltd’ is required by return to secure the above booking. The balance payment is then due six weeks before your stay.
Signatory
The signatory to this booking form (whether it is the guest, or his/her duty-appointed representative) will be responsible on behalf of their guests for meeting all obligations hereunder.
Agency
Consall Valley Leisure hereinafter ‘Consall’ acts as agent for the above venue in relation to this contract. This contract, although issued on behalf of the venue by Consall, is entered into you direct with the venue. This means that the venue accepts direct responsibility under these terms for its commitments to you, including responsibility for Consall activities as agent hereunder and you accept that you shall have no claim against Consall in relation to this contract.
Making a booking
You must check the hire invoice and booking agreement as well as all other documents we send you carefully, as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability to make any changes if we are not notified of any inaccuracy in any document within 10 days of receipt. The usual check-in time 4pm (subject to unavoidable delays) and check-out time is 10am. Prices include VAT (where applicable) at the rates applicable at the time of printing and are subject to change if the rates or application of tax changes. In the event of a change in the rate of VAT during the course of the year, your holiday will be invoiced at the new rates of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change.
We reserve the right to alter prices in our brochure or on the website, which may vary. We will advise you of the current price at the time of booking. The Terms and Conditions for bookings may change from time to time. Please check at the time of booking.
Numbers in your party
The total number in your party must not exceed the capacity of the accommodation as advertised by us or exceed the capacity declared upon booking, without prior arrangement. Babies under the age of two will not be counted as members of your party. You should check the policy of your chosen accommodation carefully before booking.
Payment
A booking/reservation is confirmed upon receipt of a 25% non-refundable deposit. You will receive an invoice for the event you have booked. Your balance will be due and payable 6 weeks before arrival. For bookings made within 6 weeks of your holiday start date, you are required to pay the full amount when making the booking. If the deposit and/or balance is not paid on time, we may cancel your booking.
If you think Consall have made an error, you must notify us immediately, a revised invoice will be sent which must be paid.
The full cost does not include the following: Drinks, Food, Catering & Transport.
Cancellations & Exclusions (of person) by Consall
Any cancellations made by the client for whatever reason shall be communicated to us by email. On receipt of notice of cancellation, Consall will seek to re-let the property for the period of the booking.
If Consall succeeds in reletting the property for the whole period it shall refund all the monies paid less the initial deposit which is non-refundable. If Consall is unable to re-let the property, the client still remains responsible for the balance.
Should a directive from the UK Government be in place during the hire period a mutually agreed date or credit will take place in order to arrange to transfer the booking to the agreed mutual date. The client still remains responsible for the balance to be paid by the due date in order for the transfer of dates to take place.
Consall strongly recommends Clients take out their own holiday cancellation insurance.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
In the following circumstances, Consall will be entitled to prohibit members of your party from staying on-site, without obligation to refund the price or to pay any losses or costs suffered as a direct or indirect result.
If a member of your party is acting in an unsafe or irresponsible manner.
If Consall or the estate has reasonable grounds that a member of your party is under the influence of drink or drugs.
If a member of your party is likely to cause damage to property.
If a member of your party acts in a verbal or physical threatening manner to any representative of Consall.
If any illegal activity is being conducted on the premises.
Or any reason we deem unreasonable.
Health and Safety
Guests should comply with all instructions given by Consall.
Pools/ponds – Guests must not enter the pools/ponds. Children must be supervised at all times in the pool/pond area.
Grounds at Consall are used at guests own risk.
Kitchen
Equipment is used at guests own risk and should not be used unless trained to do so.
Children are not allowed in this area at any time.
Spillages should be cleaned up asap.
All equipment should be examined before use for faults. If equipment is found to be faulty, do not use it and report to a member of the Consall team.
The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times.
Games provided by Consall are used at guests own risk.
If alcohol is consumed on the premises this is done completely at the guest's own risk.
Security Deposits
You will be asked for an additional £800 security deposit. This is payable before your arrival and will be returned to you post your departure, provided that your accommodation is undamaged, clean and tidy. A further security deposit will be applicable if extra guests are invited on-site for a function for example a wedding or a party.
Breakages or Damage to Accommodation
The Client is bound to reimburse Consall for damage caused in the accommodation during the period of hire. A security deposit may not be refunded to accommodate for replacement, repair or extra cleaning costs.
Accommodation not left as found, in clean and ordered state will be charged £50.00 for extra cleaning per room.
In the event of any loss of any keys belonging to Consall Valley, you will incur a replacement charge of £38.00 per key.
Leisure and Entertainment area
- Do not enter the Hot tubes without reading the safety notice and disclaimer below.
- Please do not rest any drinks on the game’s tables
- All children should be supervised at all times
- Please makes sure you are dry before entering the building from the Hot tub area
- Do not sit on the furniture in damp clothing/towels
- Please only use plastic glasses in the leisure area
- Please leave all wet hot tub towels (blue and white stripped) in the basket provided
HOT TUB SAFETY NOTES AND DISCLAIMER
THIS DOCUMENT MUST BE READ BEFORE YOU MAKE USE OF THE HOT TUB
1. Always keep the hot tub covered and the cover straps secured when not in use. This will conserve energy and prevent any person/animal or debris from falling into the tub.
2. If your hair is long, put it up in a ponytail so as to avoid getting it caught in the filter or drain.
3. Make sure that the hot tub is at the appropriate temperature, taking into consideration the people who will be using it. The hot tub is pre-set at 38 degrees centigrade, which is just above body temperature. The water temperature should never be above this as this could lead to the body overheating - especially for young children. Children under the age of 4 years old should never use the hot tub, and children under 16 years old must be supervised at all times.
4. Avoid drinking alcohol or using drugs in the hot tub. The hot water will amplify and speed the effects of any alcohol or drugs. Alcohol makes you drowsy and falling asleep in hot water can be very dangerous. In addition to the risk of drowning, your body cannot regulate its temperature as well as when you are asleep, which can lead to serious overheating.
5. Never use electrical devices (including phones, radio, TVs, or any other corded devices) in or near the hot tub.
6. Always shower preferably with swim wear on before entering the hot tub, in order to remove any washing powder, lotions etc - people wearing fake tans must not use the hot tub - always shower after using the hot tub in order to remove chlorine etc.
7. Be cautious when using the hot tub during the winter. If the temperature outside the hot tub is below freezing, water splashed over the edge can quickly freeze into slippery ice. Always be careful when exiting.
8. Do not use the spa after a heavy meal
9. Do not exceed 15 minutes’ immersion in the hot tub at a time
10. Do not exceed the maximum number of bathers (6 in total, one per seat).
WARNINGS
1. Pregnant women should avoid submerging their stomachs in a hot tub, as the temperature is far too hot for the foetus. Seek medical advice before entering the hot tub
2. If you have heart disease, high blood pressure, diabetes, cancer, respiratory disease or are immunosuppressed you should seek medical advice before using a hot tub.
3. As with swimming pools, immediately exit and seek shelter if you see lightning or during any other kind of adverse weather.
4. THIS HOT TUB IS TREATED WITH CHEMICALS, AS A NORMAL SWIMMING POOL WOULD BE, THEREFORE IF YOU ARE ALLERGIC TO ANY CHLORINE, YOU SHOULD NOT USE THIS HOT TUB. THE OWNER RESERVES THE RIGHT TO TEST THE WATER AT ANY TIME AND ADDRESS ANY SAFETY ISSUES WITH THE WATER QUALITY. We accept no responsibility for any reactions or illness you might experience following the use of this hot tub.
5. Any direct damage caused to this hot tub by anyone should be reported to the owners immediately and will be charged.
BY READING THIS DISCLAIMER, YOU ARE AGREEING TO OUR TERMS AND CONDITIONS
Smoking
Smoking is strictly forbidden in any area at Consall the only exception being the designated smoking area. This includes e-cigarettes. If smoking is detected a charge may be made to cover the extra cleaning service required to eliminate any smells/damage/mess discovered.
Rights of Entry
Consall reserve the right to enter accommodation at all times, for purposes of inspection or to carry out any necessary repairs/maintenance or in the case of an emergency.
Wi-Fi and Appropriate usage policy
Guests should accept to use the access to the internet fairly and appropriately. We reserve the right to monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Pets
Whilst we would usually decline pets at Consall, we acknowledge in some circumstances you would need to bring them along, therefore, we ask for an additional cleaning fee of £20.00 per dog. You must tell us that you are bringing a pet when making the booking. You must bring your pet basket with you and ensure that your pet does not lie on the bedding or chairs under any circumstances. Pets must not be left unattended at any time, must be exercised on a lead and in the charge of an adult. All faeces must be disposed of correctly.
External Service providers
Consall should always be informed when bringing service providers onto the site.
All service providers should provide Consall proof of public liability insurance.
Clients are liable for any damage caused by external suppliers.
Consall reserve the right to impose a charge for external suppliers.
Swimming pool
Extra charges will apply for swimming pools to cover the extra electricity/water used.
Clients are responsible for equipment and health and safety relating to pools.
Consall takes no liability for external providers.
External Caterers
Clients are encouraged to use caterers from Consall's recommended caterers list as we have all their documentation.
If you require to use other caterers, it is by Consall's discretion and must adhere to Consall’s terms and conditions.
A charge will be applicable if not using recommended caterers.
Caterers will have to provide method statements, proof of PAT testing of equipment, proof of food hygiene certificate.
Clients are responsible for making sure external caterers leave the kitchen in a satisfactory state.
Accuracy
We have taken care to ensure the accuracy at the time of publication of any brochure and continuously with the website, however, information and prices may have changed by the time you book. There may be small differences between the actual accommodation and facilities and its description, as we are always looking for ways to make improvements. We will use our best endeavours to notify you of any changes to, or inaccuracies, as soon as reasonably practical after we become aware of that change or inaccuracy.
Tenant’s Obligations
The tenant agrees:
Not to exceed the maximum number of persons agreed in the booking
To ensure that only the members of the party mentioned on the booking agreement occupy the property for holiday purposes only
Not to sub-let the property or any part of the property
To keep the property clean and in good order and be responsible for any breakages
Not to cause annoyance or become a nuisance to occupants of adjoining properties
To notify Consall if your departure from the property is prior to the end of the hire period in order that we may ensure that the property is secure.
To ensure any visiting guests leave the property before 12.30 am in an orderly manner
All accidents should be reported to Consall staff and the accident book filled out.
Gate Code
The gate code should only be shared with guests of Consall.
Force Majeure
Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, explosion, flood, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond the Owners control.
Security Cameras
Security cameras are present in the outside areas, reception area and kitchen. The Cameras are used for security purposes only and all data is compliant with General Data Protection Regulations.
Liability
Except in the case of liability for death or personal injury caused by Consall’s proven negligence Consall will not be liable for any personal injury losses or damage suffered by you or your possessions for whatever reason which may have occurred in the course of, or as a result of, the day(s).
For the avoidance of doubt Consall’s liability for personal injury, death, fraud or fraudulent misrepresentation shall not be excluded, however, Consall shall not be liable in contract or tort for any loss, damage, or legal fees as a result of any failure in the performance of the contract by you, injury or damage suffered by you or any third party, any loss resulting from the contract with Consall (including but without limitation where Consall falls into insolvency, administration or a petition for winding up or bankruptcy is present against Consall owners the result of which may be that any payments made by you hereunder are unrecoverable) or any unusual or unforeseeable circumstances beyond Consall’s control.
Consall liability except in circumstances involving death, personal injury, fraud or fraudulent misrepresentation is limited to £10 million. Your function is entirely at your risk. The security of equipment, vehicles and other possessions is entirely the responsibility of the owner’s risk. Consall cannot accept any responsibility for the loss or damage caused. Please park in the car parks provided.
Complaints Procedure
If a Guest has a complaint, it should be submitted to the Coordinator(s) who are responsible for the management and maintenance of the property at the earliest opportunity. No complaints can be accepted unless notified immediately and during the rental period as the coordinator(s) should be given an opportunity to make good the reason for the complaint. To make a complaint please click here.
Law
Relevant United Kingdom law will apply to this contract.
These terms
These terms constitute the whole of the agreement between the parties (unless varied in writing) and by your signature hereto and payment of the deposit referred to in paragraph four above shall constitute acceptance on behalf of the event, it being the signatory’s responsibility to make other members of their party aware of these terms.
Medical Concerns
We have a full first Aid kit and qualified First Aider on-site at all times during sporting activities, but if you have any specific medical requirements you must make us aware at the time of booking. During the evening/night if there is an emergency you should call 111 or 999. For specific questions please contact us.
Dietary Requirements
We always aim to meet the dietary requirements of our guests. We also offer a selection of meals to suit special medical, dietary and religious requirements.
Booking special meals
All special meals and special meal requests must be booked at least 48 hours in advance of your booking.
Nut allergies
For your safety, if you have nut allergies we recommend discussing with us before making a booking.
Special occasion orders
Special occasion orders for cake or champagne can be made on request. Please contact us to order at least 48 hours before your booking.
Privacy Policy
This page informs website visitors of our policies for the collection, use, and disclosure of Personal Information.
If you choose to access and use our service, you agree to the collection and use of information as detailed within this policy. The Personal Information that we collect is used for providing and improving our service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy are the same as detailed in our Terms and Conditions, above unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience, while using our service, we may require you to provide us with certain personal identifiable information, including but not limited to your name, email address, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
Whenever you visit our website, we collect information that your browser sends to us called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Please note that when you use the Consall Valley website several cookies are copied onto your computer or device. A 'cookie' is a small text file that holds some website settings and is not used to track you in any way. It helps manage your session on the site and is automatically removed soon after you leave.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to block all cookies, parts of the Consall Valley website may not work properly.
Google Analytics
Consall Valley uses Google Analytics (which uses cookies), as a web analytics service, provided by Google, Inc (Google), to analyse the use of our website.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. Google will store this information. For more information see Google's privacy policy and details of Google Analytics.
Details of how to opt-out of being tracked by Google Analytics can be found here.
Service Providers
We may employ third-party companies and individuals for the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analysing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obliged not to disclose or use the information for any other purpose.
Security
We value your trust in providing us with your personal information and strive to use commercially acceptable means of protecting it. All systems and software we use to provide our service, to the best of our knowledge, are GDPR compliant. More information can be found in our GDPR policy below.
Links to Other Sites
Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by Consall Valley. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our database. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after posting.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Data & Protection
You agree that Consall shall be entitled to use your details and those members of your party in connection with the organising of your event/stay. Consall will not pass these details to third parties other than as necessary to arrange your event, but this may involve a credit reference check, public authorities such as customs/ immigration if required by them, or as required by law. We will not, however, pass any information onto any person not responsible for part of your accommodation and travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/ religious requirements. If we cannot pass the information on to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant person. The owner or the supplier’s use of your information is subject to their policy and is their responsibility. Consall may use the details to notify you of events if they think these could be of interest to you. If at any time you want to be removed from Consall’s database, please contact Consall.
GDPR Policy
Consall Valley will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location-based information. This does however include your name, postal address, email and phone number.
Why do we need your data?
There is a legitimate interest as to why we need to know your basic personal data (name, phone number, email/postal address) in order to provide you with our services in line with this overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
What do we do with your data?
All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information can be located on servers within the European Union as well as other counties around the world that are GDPR complaint. No third parties have access to your personal data unless the law allows them to do so. We have a data protection regime in place to oversee the effective and secure processing of your personal data. More information on this framework can be obtained by emailing gdpr@consallvalley.co.uk.
How long do we keep your data?
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
What we would also like to do with your data?
At the moment we do not take part in any email marketing, however, we would like to use your name and email address to inform you of our future development and similar services. This information is not shared with third purposes and you can unsubscribe at any time via phone or by emailing gdpr@consallvalley.co.uk. If you signed up via our opt-in form you can update your preferences from the original email.
What are your rights?
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated at complaints@consallvalley.co.uk
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office ico.org.uk